FAQ — THE BELOVED SHOP

Question 1

How can I track my order?

Accepted Answer

Sign in and go to 'My orders'. You will also receive email updates with a tracking number once your order is dispatched.

Question 2

Can I modify or cancel my order?

Accepted Answer

Once confirmed, we work quickly to prepare it. If you need changes, contact us within the first 2 hours and we will do our best.

Question 3

How long does shipping take?

Accepted Answer

Orders ship from the United States. Delivery time depends on your location and is calculated at Shopify checkout.

Question 4

How much is shipping?

Accepted Answer

Shipping is calculated securely at Shopify checkout based on your address and order weight.

Question 5

Are your products cruelty-free?

Accepted Answer

Yes. We select clean formulas and never test on animals. Each product page includes its full ingredient list.

Question 6

What is your return policy?

Accepted Answer

Visit our Shipping & Returns page for timeframes and conditions. If you have questions, write to kelymeb@thebelovedshop.com.

Question 7

How do I create an account?

Accepted Answer

Click the user icon in the header and choose 'Create account'. You can register with email or Google.

Question 8

Forgot your password?

Accepted Answer

On the sign-in screen select 'Forgot your password?' and we will send you a reset link.

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